Cancel a loan

How do I cancel my financing?

Wisetack works with a number of lending partners to provide financing. Where you make a payment and how you manage your financing depends on your lending partner.

You can find your lending partner on the confirmation email sent when you completed your purchase. If you need help finding your lender, feel free to call our Wisetack support team for help: 1 (833) 927-0333.

 

Lender: Citizens PayⓇ

If your lender is Citizens Pay, your account is managed by Citizens Pay.

If you haven’t yet confirmed financing and released payment to your service provider, you may be able to cancel your financing before making any payments. This can be a helpful option if you paid the service provider another way, or accidentally confirmed two financing options. For any questions about this, please ‍contact our Wisetack support team.

Depending on circumstance, you may be responsible for some of the interest accrued. Your lender can provide more details.

If you have already confirmed financing and released payment to your service provider, a refund may be the better option. Please contact Citizens Pay to discuss your options.

 

 

Lender: Hatch Bank

If your lender is Hatch Bank, your account is managed by Wisetack.

If you haven’t yet confirmed financing and released payment to your service provider, you may be able to cancel your financing before making any payments. This can be a helpful option if you paid the service provider another way, or accidentally confirmed two financing options.

Depending on circumstance, you may be responsible for some of the interest accrued. For any questions about this, please ‍contact our Wisetack support team.

If you have already confirmed financing and released payment to your service provider, a refund may be the better option. Please contact our Wisetack support team to discuss your options.

 

 

Click here for more details about payments