Get a refund

How do I get a refund?

Once we have confirmed the refund total with your service provider, a refund will be issued.

If your refund amount is less than your outstanding balance, it might not lower your upcoming payment. Instead, you can expect fewer scheduled payments, a smaller final payment, or both.

If your refund amount is more than your outstanding balance, you’ll get back the difference. We’ll send your reimbursement to your bank account on file within 3-10 business days. If you don’t have a valid bank account you can add one. You may also request to receive the reimbursement as a check mailed to your home address.