Accidental payment

One-time payment

Please contact us if you made an online payment that you didn’t mean to make. Payment reversal requests must be made no more than three business days after you submit the payment.

We are not always able to reverse a payment due to limitations with payment processors, banking institutions, and card networks.

If possible, we’ll reverse the full amount of the payment after it has been processed. You should receive the funds in your bank account in 5-10 business days, depending on your financial institution.

 

Future payment

You can cancel a scheduled payment if it hasn't been processed yet, typically up to three business days before the payment date. To cancel a future payment:

  1. Sign in to your account
  2. Choose a loan
  3. In the "Activity" tab, find the future payment date and the amount
  4. Click on “⌄” to see the payment details
  5. Click on "Cancel"

Autopay

You can stop an automatic payment if it was not processed yet, normally up to three business days before the payment date. See how to turn off Autopay.