Accidental payment

How do I stop a payment I didn't mean to make?

Wisetack works with a number of lending partners to provide financing. Where you make a payment and how you manage your financing depends on your lending partner.

You can find your lending partner on the confirmation email sent when you completed your purchase. If you need help finding your lender, feel free to call our Wisetack support team for help: 1 (833) 927-0333.

 

Lender: Citizens PayⓇ

If your lender is Citizens Pay, make your payments to Citizens Pay. 

Contact Citizens Pay for assistance with payments.

Wisetack does not accept payment for Citizens Pay. Please don’t send checks or attempt to make other forms of payment to Wisetack.

 

 

Lender: Hatch Bank

If your lender is Hatch Bank, make your payments to Wisetack.

One-time payment

Please contact our payments team at 1 (888) 711-5854 or payments@loans.wisetack.com if you made an online payment that you didn’t mean to make. Payment reversal requests must be made no more than three business days after you submit the payment.

  • We are not always able to reverse a payment due to limitations with payment processors, banking institutions, and card networks.
  • If possible, we’ll reverse the full amount of the payment after it has been processed. You should receive the funds in your bank account within 5 business days, depending on your financial institution.

Scheduled/Future payment

You can cancel a scheduled (or future) payment if it hasn't been processed yet, up to three business days before the payment date. If within these timeframes, use the steps below to cancel a future payment.

  1. Sign in to your online Wisetack account

  2. Choose a loan

  3. In the "Activity" tab, find the future payment date and the amount

  4. Click on “⌄” to see the payment details

  5. Click on "Cancel"

Autopay

You can stop an automatic payment if it was not processed yet, up to three business days before the payment date. See how to turn off Autopay.

 

 

Click here for more details about payments