Where is my reimbursement?
A reimbursement might be used if you've paid too much or made an extra payment by mistake.
Wisetack works with a number of lending partners to provide financing. Where you make a payment and how you manage your financing depends on your lending partner.
You can find your lending partner on the confirmation email sent when you completed your purchase. If you need help finding your lender, feel free to call our Wisetack support team for help: 1 (833) 927-0333.
Lender: Citizens PayⓇ
If your lender is Citizens Pay, your account is managed by Citizens Pay.
Please contact Citizens Pay to discuss any needed reimbursements.
- Citizens Pay support: 1 (888) 777-9702
- Citizens Pay account login: https://pay.citizensbank.com/auth/login
Lender: U.S. Bank
If your lender is U.S. Bank, your account is managed by U.S. Bank.
Please contact U.S. Bank to discuss a reimbursement.
- U.S. Bank support: 1 (800) USBANKS
- U.S. Bank account login: https://www.usbank.com/
Lender: Hatch Bank
If your lender is Hatch Bank, manage your account with Wisetack.
If reimbursement is owed on your account, you'll need to add a bank account on file. After adding the bank account, please notify us by calling 1 (888) 711-5854 or by emailing payment@loans.wisetack.com, so we can disperse the reimbursement.
You may add a bank account by logging into your online Wisetack account. Depending on your bank, reimbursements can take up to 5 business days to be processed.
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