Charged off loans

What can I do if my loan has been charged off?

Wisetack works with a number of lending partners to provide financing. Where you make a payment and how you manage your financing depends on your lending partner.

You can find your lending partner on the confirmation email sent when you completed your purchase. If you need help finding your lender, feel free to call our Wisetack support team for help: 1 (833) 927-0333.

 

Lender: Citizens PayⓇ

If your lender is Citizens Pay, your account is managed by Citizens Pay.

Please contact Citizens Pay to discuss any changes to your line of credit.


Lender: Hatch Bank

If your lender is Hatch Bank, manage your account with Wisetack.

We may sell your loan to a collection agency if you’ve stopped making payments for a few months. This means that your account  may no longer be serviced by Wisetack and may have been sent to a debt collection agency.

To get the debt collection agency details:

  1. Sign in to your online Wisetack account

  2. Choose a loan

  3. The details will be shown at the top of the loan details page

 

Click here for more details about payments