How do I get a payoff statement?
A payoff statement is a document showing the amount remaining on your loan, i.e., the amount you would need to pay to "pay it off".
Wisetack works with a number of lending partners to provide financing. Where you make a payment and how you manage your financing depends on your lending partner.
You can find your lending partner on the confirmation email sent when you completed your purchase. If you need help finding your lender, feel free to call our Wisetack support team for help: 1 (833) 927-0333.
Lender: Citizens PayⓇ
If your lender is Citizens Pay, your account is managed by Citizens Pay.
Please contact Citizens Pay for a payoff statement:
- Citizens Pay support: 1 (888) 777-9702
- Citizens Pay account login: https://pay.citizensbank.com/auth/login
Lender: U.S. Bank
If your lender is U.S. Bank, your account is managed by U.S. Bank.
Please contact U.S. Bank for a payoff statement.
- U.S. Bank support: 1 (800) USBANKS
- U.S. Bank account login: https://www.usbank.com/
Lender: Hatch Bank
If your lender is Hatch Bank, manage your account with Wisetack.
To get your payoff statement:
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Sign in to your online Wisetack account
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Choose a loan
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Click on "Loan options ⟶ Get payoff statement"
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Select how you want to receive the statement and click "Submit"
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