What happens if I make a late payment?
Wisetack works with a number of lending partners to provide financing. Where you make a payment and how you manage your financing depends on your lending partner.
You can find your lending partner on the confirmation email sent when you completed your purchase. If you need help finding your lender, feel free to call our Wisetack support team for help: 1 (833) 927-0333.
Lender: Citizens PayⓇ
If your lender is Citizens Pay, make your payments to Citizens Pay.
Contact Citizens Pay to manage late payments.
- Citizens Pay support: 1 (888) 777-9702
- Citizens Pay account login: https://pay.citizensbank.com/auth/login
Wisetack does not accept payment for Citizens Pay. Please don’t send checks or attempt to make other forms of payment to Wisetack.
Lender: Hatch Bank
If your lender is Hatch Bank, make your payments to Wisetack.
If you are going to be late on a payment or your payment failed, please sign in to your online Wisetack account and schedule a payment as soon as possible.
- We don’t charge late fees; however, interest will continue to accrue.
- After you schedule a payment, you’ll continue to receive reminders by email and/or text message but you won’t receive collection calls.
If you are experiencing financial hardship, please contact us to learn about your options.