What should I do if I notice unauthorized activity on my account?
Wisetack works with a number of lending partners to provide financing. Where you make a payment and how you manage your financing depends on your lending partner.
You can find your lending partner on the confirmation email sent when you completed your purchase. If you need help finding your lender, feel free to call our Wisetack support team for help: 1 (833) 927-0333.
Lender: Citizens PayⓇ
If your lender is Citizens Pay, your account is managed by Citizens Pay.
Contact Citizens Pay immediately if you believe fraud occurred on your account:
- Citizens Pay support: 1 (888) 777-9702
- Citizens Pay account login: https://pay.citizensbank.com/auth/login
Lender: U.S. Bank
If your lender is U.S. Bank, your account is managed by U.S. Bank.
Contact U.S. Bank immediately if you believe fraud occurred on your account:
- U.S. Bank support: 1 (800) USBANKS
- U.S. Bank account login: https://www.usbank.com/
Lender: Hatch Bank
Make payments to: Wisetack serviced by Launch
Contact Launch immediately if you believe fraud occurred on your account:
- Launch support: 1 (833) 468-0375
- Launch account login: https://wisetack.youronlineaccount.com/
Lender: Hatch Bank
Make payments to: Wisetack
If you suspect unauthorized activity, identity theft, or fraud has occurred on your account, please contact us immediately and we’ll do everything we can to assist.
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