What should I do if I notice unauthorized activity on my account?
Wisetack works with a number of lending partners to provide financing. Where you make a payment and how you manage your financing depends on your lending partner.
You can find your lending partner on the confirmation email sent when you completed your purchase. If you need help finding your lender, feel free to call our Wisetack support team for help: 1 (833) 927-0333.
Lender: Citizens PayⓇ
If your lender is Citizens Pay, your account is managed by Citizens Pay.
Contact Citizens Pay immediately if you believe fraud occurred on your account:
- Citizens Pay support: 1 (888) 777-9702
- Citizens Pay account login: https://pay.citizensbank.com/auth/login
Lender: Hatch Bank
If your lender is Hatch Bank, manage your account with Wisetack.
If you suspect unauthorized activity, identity theft, or fraud has occurred on your account, please contact us immediately and we’ll do everything we can to assist.
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