What’s my Wisetack loan ID or account number?
Wisetack works with a number of lending partners to provide financing. Where you make a payment and how you manage your financing depends on your lending partner.
You can find your lending partner on the confirmation email sent when you completed your purchase. If you need help finding your lender, feel free to call our Wisetack support team for help: 1 (833) 927-0333.
Lender: Citizens PayⓇ
If your lender is Citizens Pay, your account is managed by Citizens Pay.
You can find your account ID on the confirmation email sent after your Wisetack purchase, or by contacting Citizens Pay.
- Citizens Pay support: 1 (888) 777-9702
- Citizens Pay account login: https://pay.citizensbank.com/auth/login
Lender: U.S. Bank
If your lender is U.S. Bank, your account is managed by U.S. Bank.
You can find your account ID by opening your application URL after payment to your service provider is completed. You can also find your account ID by contacting U.S. Bank.
- U.S. Bank support: 1 (800) USBANKS
- U.S. Bank account login: https://www.usbank.com/
Lender: Hatch Bank
If your lender is Hatch Bank, manage your account with Wisetack.
You can easily find your loan ID in most emails from Wisetack related to your financing(it may also be called an “account ID”).
You can also locate it using your online Wisetack account:
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Sign in to your online Wisetack account
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Choose a loan in the "Active Loans" section
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Look for a "LOAN ID" at the top of the loan details page
Important note:
Your account ID is unique. If you have multiple loans, each loan will have a different ID. For us to better serve you, please make sure you use the right account ID when you contact us.
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