If you aren't seeing a payment for a job that was recently completed, here are a couple steps to take:
- Ensure that we have the correct bank account on file via the merchant portal
- Double check the amount -- a couple business days after the customer confirms, you'll receive an email with disbursement details
- Look for a line item that includes "Wisetack" and "Hatch" (our bank)
If this doesn't fix the issue, please contact our support team.
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Financing fundamentals