Why have I not received payment?

If you aren't seeing a payment for a job that was recently completed, here are a couple steps to take:

  • Ensure that we have the correct bank account on file via the merchant portal
  • Double check the amount -- a couple business days after the customer confirms, you'll receive an email with disbursement details
  • Look for a line item that includes "Wisetack" and "Hatch" (our bank)

If this doesn't fix the issue, please contact our support team.