Why have I not received payment?

If you aren't seeing a payment for a job or service that was recently completed, here are a couple of steps to take:

  • Ensure that we have the correct bank account on file via the merchant portal
  • Double check the amount – a couple of business days after the customer confirms, you'll receive an email with disbursement details
  • Look for a line item in your bank that includes "Wisetack"

If you’re still unable to see the payment, please contact our support team.