Before Wisetack can disburse funds, your customer must confirm they received the service or product in full by selecting 'Done - Release Payment' in the financing application. After applying, your customer can return to the application later on to confirm the services are completed.
There are several ways to know if this step has been completed and therefore you’ve been paid for a purchase through Wisetack.
- Wisetack always notifies you via email when the financing application is confirmed and again when funds are en route to your bank account.
- Depending on your business software, you may receive in-app notifications with updates on outstanding applications.
- You can log in to the merchant portal for detailed, real-time information on outstanding applications.
- If you are with the customer in person, you can also request that they show you the confirmation screen on their phone. This means the payment is processing, and funds will arrive in your bank account in 1 to 3 the next business days.
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Financing fundamentals