Merchant portal application statuses

You can check the status of your prequalification and loan applications in the merchant portal.

Prequalification

Status	What your customer needs to do next	What this means for you
Prequal Started	Keep going — they haven’t entered enough to see their eligibility yet.	Your customer has started the application but hasn’t seen their spending power yet.
Prequalified	Your customer can see their spending power, and once you’ve settled on the price, they can lock in their offer after you send them a loan application.	Both you and your customer can see their spending power. Once you’ve landed a price, send them a loan application.
Prequal declined	No additional steps are needed. We are unable to provide this customer with prequalification through Wisetack at this time.	Unfortunately, we were unable to approve your customer’s application. They will need to pay using another payment method.
Prequal expired	Their prequalification has expired, and they need to complete a new application.	Their prequalification expired. If your customer would like to re-apply, send them a new application.
Prequal canceled	If this was done by mistake, your customer can check their eligibility with a new application.	You can send them a new application if the application was canceled by mistake.

Loans

Status	What your customer needs to do next	What this means for you
Pending	Keep going — they haven’t entered enough info to see an offer yet.	Your customer has started the application but hasn’t seen what they’re eligible for yet.
Action required	Check their email and follow the instructions — often, this is as simple as accepting and signing their offer.	Your customer has viewed their offers, but they haven’t completed the application yet.
Offer locked	Once the work is completed, hit the confirm button.	Your customer has completed their application and been approved for Wisetack financing. Now complete the work — their offer is locked in for 90 days.
Confirmed	Look out for emails detailing how to begin their monthly payments.	Yay! The customer has released the funds — you’re all set and should receive funds in 1-3 business days
Paid	Sit back and enjoy the work you delivered.	Wisetack has sent the funds to your business.
Declined	No additional steps are needed. We are unable to offer financing through Wisetack to this customer at this time.	Unfortunately, we were unable to approve your customer’s application. They will need to pay using another payment method.
Expired	Your customer can re-apply with a new application or can pay by another method.	The purchase has expired (after 90 days). If your customer would like to reapply, send them a new application.
Canceled	If this was done by mistake, your customer can re-apply with a new application or pay by another method.	This purchase has been canceled by request from the applicant or provider. If your customer would like to reapply, send them a new application.